Two Helplines, One Goal – A Nationwide Campaign Supporting People in Emotional Crisis

October 28, 2025
News about the “Suicidology” project
Cover photo: Ministry of Digital Affairs / press materials

In difficult moments, a conversation can be the first step toward regaining peace of mind. The Ministry of Digital Affairs has launched a nationwide campaign reminding everyone that emotional support is always within reach – all it takes is a phone call, a chat, or an online form.
Two helplines – 116 111 for children and adolescents and 116 123 for adults – share one goal: to show that no one has to face a mental health crisis alone.

Help That Truly Works

The campaign was developed by the Ministry of Digital Affairs, NASK – National Research Institute, the “Blue Line” of the Institute of Health Psychology, and the Empowering Children Foundation, which operates the 116 111 helpline with financial support from the Ministry of Health.
Its main goal is to increase public awareness of available, free, and anonymous psychological support services.

Technology in the Service of Emotions

According to Katarzyna Skowyra, Project Manager of 116sos.pl at NASK, providing emotional support online has become essential:

– “The digital world has become a natural space for seeking information and contact with others. Helplines like 116 123 show that technology can be a bridge to conversation, understanding, and real relief.”

Representatives of the Empowering Children Foundation emphasize that young people need spaces and language they can relate to:

– “Every day and night, we receive calls and messages from children and teenagers who feel overwhelmed or lonely. Sometimes a single conversation helps them realize they’re not alone – that there are caring adults ready to listen and support them. Our motto, ‘You can talk to us about anything’, reflects that message. We want young people to know they don’t need to wait until a crisis to reach out,” said Katarzyna Talacha, psychologist and coordinator of the helpline team at the Empowering Children Foundation.

A Digital-Only Campaign

The campaign is conducted entirely online and will run until November 24, 2025.
The youth-focused part will appear on TikTok, Snapchat, Discord, Twitch, and Pinterest, while the adult-focused campaign will be featured on Facebook, Instagram, YouTube, and major news and lifestyle portals such as Onet, WP, Interia, Gazeta.pl, and Medonet.

All materials highlight that 116 111 and 116 123 are free, anonymous, and available 24/7 – via phone, chat, or online form at 116111.pl and 116sos.pl.
The campaign’s digital activities are managed by the Mastermind agency.

Support Is Just One Call Away

The campaign is part of the Ministry of Digital Affairs’ broader efforts to promote mental health and well-being online, including initiatives like “Turn On Respect. Turn Off Hate.” aimed at countering cyberbullying.These activities are carried out under Article 165 of the Electronic Communications Law, which requires the Minister of Digital Affairs to increase public awareness of helplines offering socially valuable services – such as 116 111 and 116 123.

Where to Find Help

📞 116 111 – Helpline for children and adolescents, operated by the Empowering Children Foundation, www.fdds.pl
📞 116 123 – Emotional Support Helpline for adults, operated by the “Blue Line” of the Institute of Health Psychology, www.niebieskalinia.pl

“Suicidology” project – a multi-phase educational and research campaign

Since 2024, Nicolaus Copernicus Superior School has been implementing the project “Suicidology – state of knowledge analysis and educational campaign” funded by the Ministry of Science and Higher Education.

The project aims to raise awareness of the problem of suicide and prepare a wide-ranging educational campaign. The initiative involves research at various levels of society, including educational, professional and medical communities. The collected data will be used to create personalized prevention strategies aimed at supporting people in crisis, as well as preventing critical situations.

The project is funded by the Ministry of Science and Higher Education. You can follow the progress of the work on the project’s dedicated website: www.sgmk.edu.pl/suicidology, where we publish updates on a regular basis. The site also includes an interactive map of workshops conducted under the project.